FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

SHIPPING & DELIVERY

What areas in the Philippines do you currently serve?

We are serving orders nationwide.

How much are the shipping rates?

FREE DELIVERY nationwide for orders over Php 1,499, with a maximum discount of Php 109. For orders below, the standard shipping charge starts at Php 59.

Standard Shipping:

  • Metro Manila: Expect a 3-5 days lead time.

  • Provincial areas: Anticipate a 4-9 days lead time.

PAYMENT METHODS

What are the different payment methods available?

We accept Cash on Delivery (COD) and cashless options such as debit/credit card payment and bank deposit/transfer for orders nationwide. For bank deposits, account information will be sent to you via e-mail after you place your order. We also accept payment via digital wallets (e.g., GCash, Maya).

PROMOS & DISCOUNTS

Do you honor Senior Citizen or PWD Discounts?

Yes. If you are a legally registered Senior Citizen or PWD, you may avail of the discount on your order. Please note that the discount only applies to a maximum of a month’s worth of prescription medicines, and also applies only to medicines covered by relevant Philippine laws.

PRESCRIPTION MEDICINES

Are prescriptions required?

Yes. To order prescription drugs, you are required to attach a valid prescription containing the following: prescription date, patient’s name, and prescriber’s name. You may directly upload your prescription on the site, and our dedicated pharmacist will validate and contact you if necessary. Files accepted: JPG, JPEG, PDF, PNG; up to 10MB only.

FREE DELIVERY NATIONWIDE

Terms and Conditions:
Enjoy the convenience of free delivery on all orders.
Applicable to all products in our catalog.
Use voucher code FRESHANDFREE to avail promo.
Simply make a purchase of 1,499 pesos or more nationwide.
For added value, the maximum capped delivery fee is set at 109 pesos.
Ensures an affordable delivery rate for your convenience.

Make the most of this promotion and enjoy stress-free shopping with our free delivery offer!
Take advantage of this offer to enhance your shopping experience. Have your favorite products delivered to your doorstep without any delivery charges.